Scoutum refund policy

This policy explains when refunds may be considered, how to request one, and how cancellation timing affects charges.

Last updated: March 21, 2026

Refund availability

Refunds are reviewed on a case-by-case basis for recent subscription charges.

Approved refunds are typically considered for duplicate charges, billing errors, or clear platform-access issues.

Scope and eligibility

Requests should be submitted by the account owner with enough detail to verify the charge.

Charges that fall outside a reasonable review window may not be eligible.

How to request a refund

Include your account email, charge date, and reason for the request.

Review timing

Refund requests are generally reviewed within 5 business days.

If approved, payout timing depends on payment method and Paddle processing timelines.

Cancellation and refunds

Cancellation prevents future renewal charges when completed before renewal.

Cancellation does not automatically refund charges that have already been processed.

Contact

Use the billing contact channel for refund and cancellation support.

Billing contact requests are routed with your account context.

Football scouting software

For scouts, recruitment analysts, and sporting directors.

Scoutum gives football recruitment teams one web workspace to shortlist targets, compare fit, and explain decisions with shared context.

Discover shortlist candidates

Filter by role, competition, age band, and scoring context.

Compare player fit

Stack players side by side with radar, scatter, and percentile context.

Explain recruitment decisions

Turn scouting evidence into decision-ready player reviews.

Workspace surfaces

Move from first signal to final shortlist in one connected workflow.

Discover

Rank and shortlist candidates with role and scope context.

Compare

Pressure-test player fit side by side before meetings.

Player Lab

Inspect role signature, strengths, and diagnostic context.

Collections

Save targets into a shortlist you can revisit with context.

Workflow preview

One scouting workspace, three decision surfaces.

Discover board

Start with role-scoped filters, trust-aware ranking, and shortlist momentum.

League scopeRole filtersTrust-aware rank

Compare workspace

Pressure-test shortlist options side by side for up to 5 players.

Radar overlapPercentile rowsScatter context

Scatter explorer

Spot outliers, trade-offs, and market inefficiencies faster.

Adaptive axesLabel controlDecision targets

Operating rhythm

A scouting workflow built for real weekly recruiting work.

Step 1

Build the right search frame

Set competition scope, positions, trust level, and thresholds before you open the shortlist.

Step 2

Challenge the first impression

Move candidates into Compare and Player Lab to pressure-test fit, role profile, and trade-offs.

Step 3

Keep a live shortlist

Save targets into collections so the recruiting process stays consistent across meetings and follow-up.

Open a real scouting workspace.

Start the free trial and evaluate the workflow inside your own recruiting process.

Refund policy